Update: September 19th at 21:00 UTC.
Hello everyone,
The compensation was scheduled for the affected players' inboxes and is delivered in batches so as not to overflow our server. Some players may have already received compensation, while others may have to wait a little longer. But don't worry that soon it will be in your inbox.
If you had chosen a team in the Fate of the Supervoid event or at least played one battle in Phase 2 or 3 and did not receive your item by Sunday night, September 21st, please contact Customer Support, and they'll check what happened with your compensation.
We apologize once again for the bad experience in this event.
Best Regards,
Magic: Puzzle Quest Team.
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Update: September 19th at 19:43 UTC.
Hello everyone,
The team identified the issues in the Fate of the Supervoid event as mentioned before.
All players who chose a team in the event or at least played one battle in Phase 2 or 3 will receive the same Rank Rewards for the event.
The compensation each player will receive may vary according to some aspects:
Players who chose Sunstar Side (Defeated Team): EOE Super Pack.
Players who chose Monoist Side (Winner Team): EOE Booster Pack.
Players who played at least one battle in Phases 2 or 3 and didn’t receive the Rank Rewards at the end of the event: Victory Rewards (3,000 Mana Runes; 150 Mana Crystals; 40 Mana Jewels; 01 EOE Super Pack) + EOE Booster Pack, and an additional 10 Mana Jewels.
Compensation will be sent to the affected players' inboxes shortly and is delivered in batches so as not to overflow the servers. Some players may have already received compensation, while others may have to wait a little longer. But don't worry, soon it will be in your inbox.
Once all inbox messages are scheduled, we’ll update here for the maximum time it may take to receive.
We apologize once again for this issue and want to reaffirm our commitment to delivering a high-quality experience for our player base, taking steps to ensure such issues do not recur in future events.
Best Regards,
Magic: Puzzle Quest Team.
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Hello everyone,
We are receiving reports of some issues related to the Fate of the Supervoid event, which are currently under investigation.
We apologize for any inconvenience this is causing.
Best Regards,
Magic: Puzzle Quest Team.