How to contact us?

Still need assistance? Please email customer support at support@d3go.com and the team can respond and assist.Please note: it may take 24 - 7...

When will I hear back from Customer Support?

Customer Support is open 7 days a week from 7AM - 4PM PST and all messages are responded to in the order received (First response may take 2...

Is my device compatible with this game?

You can play Alien: Blackout on the following devices: iOS Devices: Requires iOS 8.0 or later. Android Devices: Requires Android OS 4.3 and ...

I am playing on an older device, is there a way to boost the game performance for my device?

Please go to the settings of the game and select Optimize Performance to provide a performance boost for older devices.

Can I connect multiple devices to the same account?

You can connect as many devices per store account.  Meaning if you play on an Apple device, you can play on other Apple devices.  ...

I am unable to start the game.

If you are unable to start the game and/or run across any technical issues, please restart the app to continue from your last save.