How to Contact Us?

Still need assistance? Submit a ticket, and Customer Support can respond and assist you. If you are accessing this page via in-game [Setting...

Checking Customer Support Ticket Status

To check the status of your communication in-game with customer support for Magic: Puzzle Quest, please do the following:Please tap on the S...

When Will I Hear Back From Customer Support?

Customer service is open on weekdays (Monday to Friday), from 11:00 AM to 09:00 PM UTC. These services will be closed on Saturday, Sunday, a...

Is my device compatible with the game?

You can play Magic: Puzzle Quest on the following devices (Updated on May/2023): Apple Store - Requires iOS 15.2 or later. Compatible w...

Can I Connect Multiple Devices to the Same Account?

If you are playing via a mobile device of the same operating system (iOS to iOS or Android to Android), you will be able to connect your dev...

What is VIP Membership?

VIP Membership is a subscription plan that grants players an initial burst and a weekly flow of resources to boost their progression experie...

Where Are My Earned Rewards?

Distribution of rewards may take up to 24 hours (but in most cases you should receive rewards immmediately). Please wait to reach out to Cus...

What is Your Stance on Cheaters?

Cheating is not tolerated and is easily uncovered. Because cheating negatively impacts all players, we are diligent about removing those who...

What Do I Do If I Suspect A Cheater in The Game?

We take cheating very seriously. Please take a screengrab and send to Customer Support to review at www.d3go.com/mobile-games-support.

Is It OK to Buy, Sell Or Transfer A Game Account?

No. Buying, selling or transferring a Magic: The Gathering - Puzzle Quest account is not allowed and violates the MtGPQ Terms of U...

Can I Change My Player Name?

We do not change Player Names for security reasons. However, if a Player Name is offensive or contains personal information, we will work to...

How to Unlink Data from Faceboook?

To unlink data from Facebook, please contact Customer Support at https://d3go.helpshift.com/a/magic-puzzle-quest/

I Would Like to See All The Available Magic: Puzzle Quest Cards.

Players can view all the cards available in Magic: Puzzle Quest by visiting their inventory in the game. Available cards can also be found a...

Can I Send a Private Message in the Forums?

Forum users can send private messages via the forums. Please email community@d3go.com for any forum-related questions.

What Do I Need When I Need Forum Assistance?

Please email community@d3go.com for any forum related assistance.

I Have Additional Game-Related Questions.

The D3 Go! forums are a great source of information for game-related questions. Solutions & suggestions are often provided by our helpfu...

Suggestions?

We value your feedback! Please visit us at www.d3go.com/forums and offer your suggestion today.

Additional Info on Magic: The Gathering

For additional info on Magic: The Gathering visit: http://magic.wizards.com/ and https://www.youtube.com/user/wizardsmtg.

Need Additional Assistance?

Hello! Thank you for playing Magic: The Gathering - Puzzle Quest. We strive to improve the game on a daily basis and we appreciate the fee...

How to Clean Cache and Data for the Game

If you notice something is not working properly in-game, we advise you to complete the following process.After completing this process, you’...