Customer service is open on weekdays (Monday to Friday), from 11:00 AM to 09:00 PM UTC. These services will be closed on Saturday, Sunday, and major holidays and events.
It may take 24 - 72 business hours to receive a first reply as Customer Support responds to tickets in the order they arrive and refrain from sending more than one message regarding your inquiry.
Please be sure to share in your ticket the following information:
- Your Account UID number (you can find this info at the bottom of the game's Settings screen or loading screen - you can take a screenshot showing the UID and send it to us to avoid any typo).
- Provide any screengrabs and/or documentation to expedite the process.
- Don't forget to give us all the details you can about your issue.
Check this link to receive help for the most common issues.
- Your Account UID number (you can find this info at the bottom of the game's Settings screen or loading screen - you can take a screenshot showing the UID and send it to us to avoid any typo).
- Provide any screengrabs and/or documentation to expedite the process.
- Don't forget to give us all the details you can about your issue.
Check this link to receive help for the most common issues.