Still need assistance? Submit a ticket, and Customer Support can respond and assist you.
If you are accessing this page via in-game [Settings > Help Center (FAQ)]:
If you are accessing this page via in-game [Settings > Help Center (FAQ)]:
At the upper right of this page, you will find a “Contact Us” button. Click on it, and you will be redirected to submit a ticket.
If you can’t find the first option, at the bottom of this page you will find a “Was this helpful?” message. Click on “No” and see a “Contact Us” button. Click on it, and you will be redirected to submit a ticket.
If you are accessing this page via browser (computer or phone, or another device):
If you can’t find the first option, at the bottom of this page you will find a “Was this helpful?” message. Click on “No” and see a “Contact Us” button. Click on it, and you will be redirected to submit a ticket.
If you are accessing this page via browser (computer or phone, or another device):
At the bottom of this page, you will find a “Need more help?” message and a “Contact us” red button. Click on the button, and a form will open. Fill out the form and submit your ticket. Before submitting your ticket, check if the “Magic: Puzzle Quest” option in the form is selected correctly.
If you can’t find any of the previous methods, click here to contact us directly. Fill out the form and submit your ticket. Before submitting your ticket, check if the “Magic: Puzzle Quest” option in the form is selected correctly.
If any of the previous ways worked or if you want to send us a bigger attachment, you can send us an email at MTGPQSupport@d3go.com. Before submitting your ticket, check if in the email subject you wrote that you are looking for assistance for Magic: Puzzle Quest.
Additionally, please be sure to share in your ticket the following information (no matter the way you submit it):
- Your Account UID number (you can find this info at the bottom of the game's Settings screen or loading screen - you can take a screenshot showing the UID and send it to us to avoid any typo).
- Provide any screengrabs and/or documentation to expedite the process.
- Don’t forget to give us all the details you can about your issue.
Check this link to receive help for the most common issues.
Please note: Customer service is open on weekdays (Monday to Friday), from 11:00 AM to 09:00 PM UTC. These services will be closed on Saturday, Sunday, and major holidays and events. It may take 24 - 72 business hours to receive the first reply as Customer Support responds to tickets in the order they arrive and refrain from sending more than one message regarding your inquiry.
You can also leave us feedback (not requiring a response) on the Magic: The Gathering - Puzzle Quest forums page.
If you can’t find any of the previous methods, click here to contact us directly. Fill out the form and submit your ticket. Before submitting your ticket, check if the “Magic: Puzzle Quest” option in the form is selected correctly.
If any of the previous ways worked or if you want to send us a bigger attachment, you can send us an email at MTGPQSupport@d3go.com. Before submitting your ticket, check if in the email subject you wrote that you are looking for assistance for Magic: Puzzle Quest.
Additionally, please be sure to share in your ticket the following information (no matter the way you submit it):
- Your Account UID number (you can find this info at the bottom of the game's Settings screen or loading screen - you can take a screenshot showing the UID and send it to us to avoid any typo).
- Provide any screengrabs and/or documentation to expedite the process.
- Don’t forget to give us all the details you can about your issue.
Check this link to receive help for the most common issues.
Please note: Customer service is open on weekdays (Monday to Friday), from 11:00 AM to 09:00 PM UTC. These services will be closed on Saturday, Sunday, and major holidays and events. It may take 24 - 72 business hours to receive the first reply as Customer Support responds to tickets in the order they arrive and refrain from sending more than one message regarding your inquiry.
You can also leave us feedback (not requiring a response) on the Magic: The Gathering - Puzzle Quest forums page.