Update: December 18th at 13:47 UTC.
Hello everyone,
The compensation (01 PM2 Booster Pack) was scheduled for the affected players' inboxes and is delivered in batches so as not to overflow our server. Some players may have already received compensation while others may have to wait a little longer. But don't worry, soon it will be in your inbox.
If you were affected and didn’t receive your item by the end of Thursday, December 19th, please contact Customer Support and they'll check what happened with your compensation.
We apologize once again for this issue and want to reaffirm our commitment to delivering a high-quality experience for our player base, taking steps to ensure such issues do not recur in the future.
Best Regards,
Magic: Puzzle Quest Team.
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Hello everyone,
Our team identified a bug with the interaction between cards that drain mana (or any card with this ability, such as ward) and cards with “can’t have its mana drained or raised” that could prevent players from completing their games.
Some enemy encounters from the Return of the God-Pharaoh coalition event that took place this last weekend had decks that contained cards with such abilities (for example, Felix Five-Boots at level 150 - Uncaged Menagerie), which led to a number of players being affected by this issue, which caused them to lose the affected match and being unable to complete all encounters from the event.
We apologize for any inconvenience this issue is causing.
The team has been working on this issue since last week and has already encountered the fix, which will be available via the new game version (7.0.3). Due to the Holidays’ publishing schedule, the delivery of this new version might be impacted, but we are working hard to bring it to players as soon as possible.
All players affected by the soft lock will receive 01 PM2 Booster Pack in their inboxes in the next few days. Unfortunately, we can’t change the players’ or the coalitions’ scores so the booster is the only compensation players will receive from the event.
If you were affected by the bug issue during this event and didn’t receive the compensation by the end of Thursday, December 19th, please contact Customer Support so we can process your situation accordingly.
Best Regards,
Magic: Puzzle Quest Team.