To check the status of your communication in-game with customer support for Magic: Puzzle Quest, please do the following:
- Please tap on the Side Menu Button at the top left corner of the game (sometimes referred to as the hamburger button).
- Tap on Settings.
- Tap on Help Center (FAQ).
- Here you will be able to see the game FAQ or submit a customer support ticket via the Contact Us option.
- A notification will appear in the game via the inbox when support responds to your message. Please note it may take 24 - 72 hours to receive a response.
Please note Customer service is open on weekdays (Monday to Friday), from 11:00 AM to 09:00 PM UTC. These services will be closed on Saturday, Sunday, and major holidays and events. It may take 24 - 72 hours to receive a response as customer service responds to messages in the order they arrive.
If you prefer to email customer support, please reach out to them at mtgpqsupport@d3go.com.
Please check your spam box If you don't see our answer in your email inbox.