Is my device compatible with the game?

You can play Marvel Puzzle Quest on the following devices:Apple Store - Requires iOS 10.0 or later. Compatible with iPhone, iPad, and i...

Can I connect multiple devices to the same account?

Yes. You can connect any mobile device that the game supports.First, make sure you save your game via Facebook/Google Play using the main de...

Where are my earned rewards?

Distribution of rewards may take up to 24 hours. Please wait to reach out to Customer Support until 24 hours after reward should have been r...

How to unlink data from Facebook.

We have two options for clearing the Facebook Backup save file on your account. The first option is for you to go into your Facebook account...

When will I hear back from Customer Support?

Customer Support is open 7 days a week, 7AM - 4 PM PST and all emails are responded to in the order received. (First response may take 24 - ...

How to contact us?

Still need assistance?  Please email customer support at mpqsupport@d3go.com and they can respond and assist. Please be sure to sh...

Why am I not receiving Facebook gifts from my friends?

Make sure your account is saved and backed up to Facebook.If you are connected to Facebook and not receiving gifts check your app permission...

How does Google Plus work?

Google Plus for Android lets you share your achievements with friends on Google Plus.

What is your stance on cheaters?

Cheating is not tolerated and is easily uncovered. Because cheating negatively impacts all players, we are diligent about removing thos...

What do I do if I suspect a cheater in the game?

We take cheating very seriously. Please take a screengrab and send to Customer Support to review at support@d3go.com

Can I change my PVP/Player Name?

We do not change PVP/Player names for security reasons. However, if a PVP name is offensive or contains personal information, we will work t...

Is it OK to buy, sell, or transfer a game account?

No. Buying, selling, or transferring a Marvel Puzzle Quest account is not allowed and violates the MPQ Terms of Use. You can read the End-Us...

I have additional game-related questions.

The D3 Go! forums are a great source of information for game-related questions. Solutions & suggestions are often provided by our helpfu...

What do I do when I need forum assistance?

Please email community@d3go.com for any forum related assistance.

Can I send a Private Message in the forums?

Forum users cannot send or receive Private Messages until they are approved by a forum admin.  Once you have been approved though, simp...

Why am I seeing different store offers and pricing than others?

From time to time, players may see different store offers and in-game pricing that other players might be receiving. These offers and pricin...

Suggestions?

We love feedback!  Please visit us at www.d3go.com/forums and offer your suggestion today.

How do ISO Multipliers and ISO Canisters work?

Introducing an all-new way to maximize your ISO-8 hunting progress with our newest items in MPQ, the Iso-8 Multiplier and Iso-8 Canister! Av...